Appointments & Booking

How can I book an appointment?

You can book online through our secure Vagaro system. Please select your location:

Do I need a consultation before Permanent Makeup?

Consultations are recommended but not required. They last 10 minutes and help determine the best technique for your features.

Do you require a deposit?

Yes, all appointments require a non-refundable deposit. This deposit is applied to your final service balance.


Cancellation & No-Show Policy

What is your cancellation policy?

We kindly require:

  • 48 hours notice for PMU services.
  • 24 hours notice for all other services.

What happens if I cancel late or don’t show up?

A 50% fee of the reserved service amount will be charged. Deposits are non-refundable.

Can I reschedule my appointment?

Yes—your deposit can be transferred if proper notice is given within the allowed timeframe.


Permanent Makeup (Brows, Lips, Eyeliner)

Does Permanent Makeup hurt?

We use topical anesthetic. Most clients describe the sensation as mild to moderate pressure.

How long does Permanent Makeup last?

  • Brows: 1–3 years
  • Lips: 2–3 years
  • Eyeliner: 2–4 years

Do I need a touch-up?

Yes, a perfecting touch-up at 6–8 weeks is recommended.

What if I have previous PMU done elsewhere?

You must book a Correction/Foreign Touch-Up for evaluation.


Lashes & Brows

How long does a Lash Lift last?

6–8 weeks depending on your lash growth cycle.

Can a Lash Lift be reversed?

Yes — we can soften the curl safely with a reversing solution.

How long does Brow Lamination last?

Typically 6–8 weeks.


Skin & Facial Treatments

How often should I get a facial?

Every 4–6 weeks for optimal skin health.

Are facials safe for sensitive skin?

Yes — treatments are customized for each skin type.


Laser Hair Removal & Tattoo Removal

How many Laser Hair Removal sessions do I need?

Most clients need 6–10 sessions.

How many Tattoo Removal sessions are needed?

4–10 sessions depending on pigment, depth, and skin type.


Tiny Tattoos

Do tiny tattoos fade?

Fine-line tattoos naturally soften over time. Touch-ups are optional.

How long does a tiny tattoo appointment take?

20–45 minutes depending on design.


Memberships

What are the benefits of a membership?

Discounted services, monthly treatments, exclusive offers, and priority booking.

Is there a contract?

Yes — memberships include a 12-month commitment billed monthly.


Payments & Refunds

Do you offer refunds on services?

No — services are non-refundable.

Can I return products?

Unopened, unused items may be returned within 7 days for store credit.

Do you accept credit cards?

Yes — all major cards, Apple Pay, Google Pay, and Vagaro payments.


Products – Jhellen Cosmetics

Does the Brow & Lash Growth Serum work?

Yes — most clients see improvement within 3–8 weeks.

Is the serum safe for lash extensions?

Yes — it is extension-friendly and free of prostaglandins.

Does the Wispy Brow Gel flake?

No — it dries clear and stays flexible.

What is the JH Oil used for?

PMU healing, brow conditioning, facial moisture, tiny tattoos, and dry skin.


Contact & Support

How can I reach the studio?

Please visit our Contact Page or call your preferred location:

  • Wellesley, MA: (774) 249-0073
  • Tampa, FL: (813) 723-7314

When will I receive a response?

We do our best to respond promptly. Response times may vary on weekends and holidays.