To reserve an appointment at Jhellen House of Beauty, a non-refundable security deposit is required at the time of booking.

• Permanent Makeup services require a $100 non-refundable deposit.
• All other services require a deposit equal to 20% of the service price.
• Deposits are applied toward your service on the day of your appointment.
• Deposits are non-refundable under any circumstance.

If you need to reschedule, your appointment may be moved only if proper notice is given (see cancellation policy below). Failure to reschedule within the allowed time frame will result in deposit forfeiture.

Cancellation & Rescheduling Policy

We deeply value your time — and the time of our artists and technicians. Because all of our services are by appointment only, last-minute cancellations impact our studio greatly.

We kindly require:

• 48 hours notice for all Permanent Makeup services
• 24 hours notice for all other services

No-Show / Late Cancellation Fee:
If you cancel after the required notice period, or do not show up to your appointment, a fee of 50% of the reserved service amount will be charged to your card on file.

Late Arrival Policy

Please arrive 10 minutes early to ensure a smooth check-in and proper consultation time.

• If you arrive more than 15 minutes late, we may not be able to accommodate your service.
• In this case, your deposit will be forfeited and a new deposit will be required to rebook.

We do our absolute best to accommodate every client, but quality and safety cannot be compromised.

Consultation Policy

Consultations are 10 minutes and designed to answer questions, assess your needs, and create a personalized plan.

Please note:

• Consultations do not include service time.
• For Permanent Makeup, we highly recommend reviewing our “Need to Know” information and browsing before/after images prior to your appointment.

For safety, focus, and the relaxing experience of all clients:

• Children are not permitted in the service area.
• Only the client receiving the service may enter the treatment room.

Photo & Media Consent

By booking an appointment, you acknowledge that Jhellen House of Beauty may take before and after photos of your procedure.

These images may be used for:

• Advertising
• Social media
• Educational content
• Website galleries

Your identity will always be protected with professionalism and respect.

Payment Information & Card on File Policy

Our booking system requires a valid card on file.

This allows:

• Deposit processing
• Secure billing
• No-show/late cancellation enforcement
• Membership billing (if applicable)

Your information is encrypted and securely stored by our payment processor.

Medical Disclosure

Clients must disclose:

• Allergies
• Skin conditions
• Medications
• Recent cosmetic procedures
• Medical conditions such as pregnancy, diabetes, blood disorders, or autoimmune conditions

Failure to disclose information may affect your results and can pose risks during treatment.

Privacy Policy

We take your privacy seriously.
We collect only the information necessary to provide safe and effective services, process appointments, and communicate with you regarding your bookings.

We do not share personal information with third parties except as required by law or to complete payment transactions.

For full details, please review our Privacy Policy section below:

Studio Locations

Jhellen House of Beauty – Wellesley, MA
159 Linden Street, Wellesley, MA 02482
(774) 249-0073

Jhellen Permanent Makeup – Tampa, FL
By appointment only
(813) 723-7314

Questions?

If you need assistance prior to booking, please contact us through our Contact page or call your preferred location.

Contact Page